Outsourcing & Contact Centre East Africa 2009 11-12 November 2009

[Washington Dick]

With the landing of two undersea cables in East Africa in 2009, the region will have the international broadband capacity at competitive prices to enter the world outsourcing market as a serious player. Kenya, Uganda, Tanzania and Rwanda each have developed national BPO, KPO and/or ITO strategies and are at different stages of implementing them.

However, a key element is missing: a critical mass of entrepreneurial drive and initiative, with the necessary investment, capacity development, marketing and effective service to put the region on the international map as a centre of outsourcing excellence.

The fourth annual East African Outsourcing & Contact Centre Conference aims to fill this gap, by providing a stimulating and informative platform for the region’s emerging BPO enterprises to gain the knowledge, inspiration and business contacts they need to become world-class service providers, learning from international best practice in outsourcing – as well as from competitors and potential business partners closer to home.

The conference will gather an unprecedented level of international expertise for emerging BPO enterprises to tap into, including the following:


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Jerry E. Durant, Chairman Emeritus, The International Institute for Outsource Management, USA
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Kerry Hallard, Communications Director, National Outsourcing Association, UK
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Mark Kobayashi-Hillary, Offshoring Director, National Outsourcing Director, UK
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Bobby Varanasi, Chairman & CEO, Matryzel Consulting, India
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Lillka Cuttaee Gujjalu, Director, Emergia Consult, Mauritius (former Director & Head of BPO development, Mauritius Board of Investment)

The conference will focus on the following aspects of outsourcing and contact centre development:

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Inshoring: Outsourcing services for key sectors in East Africa.
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Near-shoring: Developing business opportunities in other parts of Africa.
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Shared Services: Building the foundations of a BPO industry through collaboration and achieving economies of scale.
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How to develop an international outsourcing marketing strategy.
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Outsourcing services for the public sector.
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Strategies and technologies to build effective contact centres.
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Capacity building and training for the outsourcing and contact centre industry.
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Building and marketing an outsourcing industry for the international market.

AITEC is also working with the following international bodies to attract attendance from international buyers of outsourcing services, as well as potential international partners:

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The International Institute for Outsource Management, USA
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The National Outsourcing Association, UK
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The Customer Contact Association, UK

To enquire about presenting a paper or to request any information please email [e-mail] or telephone [phone].